bar manager

About the company:

Daish's Holidays is a family run hotel and holiday operator predominantly catering to the retired market. The company has grown substantially over the last five years, and now includes multiple hotel locations around the UK and a fleet of 25 luxury coaches

The company is one of the industry leaders in providing the best value for money holidays in the market. Routinely winning awards for customer service excellence, it has also been recognised as one of the top fastest growing companies by the Financial Times in the last couple of years.

The Bournemouth Sands:

The Bournemouth Sands Hotel are looking for an experienced, enthusiastic and confident Bar Manager with demonstrable experience of managing bars and staff to a high standard with excellent levels of service to join our team. Your job is to provide exceptional customer service whilst performing your regular duties, as well as Managing a team of bar staff. dealing with any guest complaints or workplace issues and reporting them to the General Manager. You will be able to relate and manage procedures at the front end delivery into coordinated back of house processes to ensure a smoother guest experience.

General:

• A very positive attitude and a strong desire to work for the organisation to reach consistent standards of excellence and maintain the Daish’s brand.
• A professional approach and attitude to your work even when under pressure.
• A strong commitment to the values of the organisation and a desire to make a positive contribution to those values.
• Good knowledge of all product sold in bars and how to deliver them to the highest quality standard.
• Experience of assisting in the development and delivery of staff training, development and induction processes.
• A good understanding and experience of utilising EPOS systems in bars.
• Experience of managing difficult customers in an appropriate manner.
• An understanding of cellar management. 
• Experience of cash handling and management.
• A good working knowledge of Health and Safety issues relating to public bar spaces and events & licensing laws.

Other:

• Experience of managing staff rotas.
• The ability to demonstrate a positive, helpful and welcoming attitude to members and customers
• The ability to build and maintain good working relationships with fellow staff and members/customers and to be a positive role model as a team leader.
• The ability to manage and motivate staff.
• Smart personal appearance.
• Flexibility in terms of hours worked/shift patterns.
• The ability to maintain a good sense of humour in potentially stressful situations.

Personal License Holder preferred

At least two year’s experience managing staff (including part time staff) in a customer-focussed bars role.