About the company:
Daish's Holidays is a family run hotel and holiday operator predominantly catering to the retired market. The company has grown substantially over the last five years, and now includes multiple hotel locations around the UK and a fleet of 25 luxury coaches
The company is one of the industry leaders in providing the best value for money holidays in the market. Routinely winning awards for customer service excellence, it has also been recognised as one of the top fastest growing companies by the Financial Times in the last couple of years.
The job:
The role of the Night Porter at The Daish's Hotel is generally about the security of the building while most of our guests are asleep. A friendly, welcoming and efficient service from our reception is our aim and you will continue the good work carried out by the daytime receptionists.
16 hours per week plus holiday cover when required.
Main responsibilities:
- Undertake front of house duties, including meeting, greeting and attending to the needs of guests to ensure a superb customer service experience
- Ensure the security of the building is maintained through the quite hours, as directed by the hotel management. Usually done by regular walk rounds and recording the action in a log.
- To deal with guest requests to assist in a comfortable stay, and take notes if you cannot deal with any issue, so that someone can when the day shift begins via a handover meeting at the end of your shift.
- To be aware of your hours worked (17 week average rule)
- To wear the appropriate uniform provided, along with flat, non- slip shoes. Strictly no trainers.
- Be accurate and courteous at all times.
- Be fully conversant with the procedures in case of an emergency. This will cover the procedure for guests being taken ill, fire safety and procedure, and also for yourself working alone.
- Attend Training and Refresher Training sessions, as required by the hotel management.
- Be aware of company Health & Safety policy in your workplace and assist others to help to maintain a safe working environment, including the “buddy” contact process
- assist guests with luggage if necessary
Successful candidates will be invited to an interview as soon as possible.
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