Call Centre Sales Advisor

About the company:

Daish's Holidays is a family run hotel and holiday operator predominantly catering to the retired market. The company has grown substantially over the last five years, and now includes multiple hotel locations around the UK and a fleet of 25 luxury coaches

The company is one of the industry leaders in providing the best value for money holidays in the market. Routinely winning awards for customer service excellence, it has also been recognised as one of the top fastest growing companies by the Financial Times in the last couple of years.

The Sales Advisor - Call Centre Role

We’re currently looking for sales advisors to join our small and fun team based in Bournemouth - but don’t think this is just like every other call centre role.

You’ll get to speak to our wonderful customers, many of whom travel multiple times a year and you’ll be booking great value holidays. You’ll be part of a team where everyone knows your name and you’ll get to enjoy a fun and friendly environment.

The role is full time and includes weekend work on a rota basis - you’ll typically work one full weekend and one Saturday or Sunday per month. To ensure our high service levels, we operate a variety of shifts but there’s not silly early starts or super late nights – our earliest shift is 8am – 4.30pm and our latest is 9.30am – 6pm. Sunday we’re only open 9am – 3pm and you get a full day off in the week in lieu, so you’ve still got plenty of time for a life outside work.

The Sales Advisor – Duties and skills     

As a Sales Advisor you'll be the primary or inbound sales for all hotels.  You’ll become an expert in all areas of our holidays and assist our customers with selecting the right break for them.

Duties:

• Answer inbound calls for booking and brochure enquiries
• Deliver excellent customer service
• Answer customer emails and website call-backs
• Working closely with the various hotels and coach team
• Sending booking paperwork and brochures

Skills:

We’re looking for people with the following skills. Any previous travel our tourism experience is welcome but certainly not essential as full training will be provided.

• Hard working and self-motivated
• Ability to work well in team
• Good computer skills (full booking system training will be given
• Excellent customer service skills
• A willingness to learn
•  

Benefits:

• 28 days paid holiday (Including Bank Holidays)
• Company Contributory Auto Enrolment Pension Scheme
• Free on site car parking
• £400 holiday voucher each year (after 6 months service)
• Friends and Family Holiday discount scheme (after 6 months service)
• 50% discount at hotel coffee shop and roof terrace to enjoy sunny lunch breaks.
• Fun and lively working environment, booking holidays for great customers.
• West Cliff location, near to beach with good transport links