Receptionist

About the company:

Daish's Holidays is a family run hotel and holiday operator predominantly catering to the retired market. The company has grown substantially over the last five years, and now includes multiple hotel locations around the UK and a fleet of 25 luxury coaches

The company is one of the industry leaders in providing the best value for money holidays in the market. Routinely winning awards for customer service excellence, it has also been recognised as one of the top fastest growing companies by the Financial Times in the last couple of years.

The Job

We are looking for a new receptionist to join our front of house team at The County Hotel. This is a customer facing role and you will be the first and last contact with our guests so we rely on you to be a happy face and make a good impression. Guest care is paramount and we pride ourselves on delivering fantastic service.

Main Duties and Responsibilities

• Undertake front of house duties, including meeting, greeting and attending to the needs of guests to ensure a superb customer service experience 

• To build a good rapport with all guests and resolve any complaints or issues quickly to maintain high quality customer service 

• To deal with guest requests to ensure a comfortable stay 

• To wear the appropriate uniform provided, along with flat, non- slip shoes. Strictly no trainers. 

• Be accurate and courteous at all times. 

• To assist in keeping the hotel reception area clean and tidy 

• Undertake general office duties, including monitoring and responding to emails, filing, general telephone and switchboard duties as appropriate. 

• Attend Training and Refresher Training sessions, as required by the hotel management.

Successful candidates will be invited to attend an interview as soon as possible